Gespeichert von admin am 12 Dez, 10:13
Gespeichert von admin am 12 Dez, 10:09
Get the rights metrics when you need them
Gespeichert von admin am 12 Dez, 10:07
You have to build in
collaboration into your
Gespeichert von admin am 12 Dez, 10:05
Gespeichert von admin am 12 Dez, 10:03
Automation is a critical
aspect of your ITSM solution
Gespeichert von admin am 12 Dez, 09:55
Unleash the power of self-service
Gespeichert von admin am 12 Dez, 09:49
Gespeichert von admin am 9 Dez, 11:18
With great analytics you enable support teams to make data-driven decisions based on metrics that are important to your business. It is important that you also get pre-defined reports. With these you can quickly show the business value of IT.
Gespeichert von admin am 9 Dez, 11:17
Customer service and service requests doesnt stop When you leave your desk. With a mobile solution your support team can find incidents, problems and requests that are nearby. In the age of the customer you have to respond to requests no matter where you are.
Mobile computing devices allow agents to figure out what their next assignment is without having to physically check into the servicedesk
Gespeichert von admin am 9 Dez, 11:16
The Shift to the left strategy is about delivering great customer support in a cost effective way. The shift-left approach focuses on moving issue resolution to the lowest cost level in the service and support organization. This is done when your customers can find answers by themselves through using the knowledge base and the self-service portal. Therefore it is important to choose an ITSM tool that has a self-service solution that combines knowledge base, community and customer portal all in one.