Gespeichert von admin am 9 Dez, 11:14
Collaboration. You have to build in collaboration into your business processes. If you have a tool that has a discussion board it enables employees to interact with each other and IT on an informal basis, it provides employees a compelling reason to use the Self-Service Portal. You have to have an ITSM tool that promotes collaboration this makes it easier for people to connect with the individuals and ideas they need.