Areas of Nilex applications

Helpdesk is a function that is just as important as sales or marketing activities. Servicedesk without proper software can not be as effective as we would expect. Do not invest in software that will not fulfill 100% of your requirements. Invest in Nilex.

Customer support requires a suitably tailored and good process; It also requires reliable helpdesk software

This is essential because servicedesk is often the only after-sales point of contact with the customer. This, in return, translates into the process of building lasting relationships with the customer and building the company's image.

The Nilex Helpdesk tools are prepared for every type of enterprise, regardless of their size, and provide simple, reliable customer support. We have successfully implemented our software:

• In IT departments,

• In call center departments,

• And sales support organizations.

Thanks to the Nilex Helpdesk solutions, we can be sure that:

• Customer requests will not escape somewhere in the jungle of urgent and less urgent things,

• All customer applications will be noticed and handled,

• The support department achieves the best results possible,

• Applications are assigned to appropriate groups and persons,

• We reduce the costs associated with the handling of applications,

• We operate based on standards,

• The effects of customer support are in line with our expectations.

As a result, helpdesk employees can effectively work for clients. While building our solutions, we have been guided by the best practices, such as ITIL for IT departments.